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4:52
YouTube
hi, tech.
Customer Centricity Explained
Customer-centricity puts the customer at the heart of everything the business does. A customer-centric strategy entails reorganizing a business, its data, its technology, and its culture to serve the most valuable customers more effectively. So it’s not just about exceptional customer service, although of course that’s something we would ...
11.3K views
Mar 28, 2022
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