Value Chain: Definition, Model, Analysis, and Example
Value Chain: Definition, Model, Analysis, and Example
7 months ago
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Customer-centricity can be defined as creating an experience for customers that transcends products and prices. Watch KPMG’s Julio Hernandez, Global Customer Center of Excellence Lead, outline six elements that need to be present in a great #CX: http://social.kpmg/qpuul | KPMG U.S.
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Customer-centricity can be defined as creating an experience for cust…
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