Microsoft is offering a voluntary exit package to about 60,000 employees, roughly a quarter of its workforce, in the U.S., ...

NLB Services has named Dr Varun Sachdeva CEO of its India business, with a remit spanning RPO, staffing, global capability ...

NAB will cut up to 2,500 roles, about 6% of its workforce, in FY27, and a union says around 180 roles will be offshored to ...

Kenya is pitching Konza Technopolis to BPO investors with infrastructure-ready space, a national data center and a framework ...

Malta will reduce direct referrals of 1400 helpline callers to private hospitals but keep outsourcing services from Mater Dei ...

Goldman Sachs estimates AI could displace up to 9% of workers, roughly one in 11, with job losses likely to concentrate in ...

FourNet has acquired Glasgow-based SVL Business Solutions, creating a CX business with more than 230 people, over 450 ...

Black Book found 97% of hospital leaders with outsourced RCM deals rate net financial benefit after all costs as essential ...

Select VoiceCom's COO and an agent have each spent 16 years at the 18-year-old Cebu contact center; six of 17 staff named in its feature have 15 or more.

Cognizant has agreed to acquire DyFlex Solutions, an Australia-based SAP Platinum Partner with over 300 people and delivery ...

Med Tech Solutions is retiring the Stoltenberg Consulting and Avarion brands, moving both acquired healthcare IT businesses ...

India's unemployment rate held at 5% in September for a second month, as rural gains offset urban joblessness of 6.9% and 9.2% for urban women.