The promise of AI in case management is real. The harder question is why it so often fails to deliver meaningful results.

The FBI untangled the mysterious Jan. 6, 2021, pipe bombs case by relying on a “new computer program,” which deciphered cellphone data that the agency had held for years. Earlier this month, the ...

Power company leaders face mounting challenges in asset management—keeping aging equipment reliable, integrating diverse assets from renewables to baseload units, and meeting strict reliability ...

Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue. Good case management means keeping track of ...

Rhode Island's rollout of "conflict-free" case management has been troubled by a lack of resources and poor planning. State workers report being excluded from decision-making, leading to burnout and ...

Tech is a game changer for wealth managers, giving them the one thing they can’t create – time. No matter what role a technology solution is designed for, its primary benefit is completing a task ...

Half the battle of getting your work done is figuring out what you need to do. The best work management apps we've tested help you organize your day-to-day workload and stay on task. I’ve been writing ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Michael is a former senior editor of investing and trading products for ...