BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's own employee help desk. ServiceNow said, in addition to using the ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. HappyFox Service Desk provides businesses with simple, ...

Artificial intelligence (AI) has altered the destinies of numerous tech stocks, but the most notable effects appear to be on the software industry. The technology may have blown u ...

A few months ago, I sat in a room where a product manager from a prominent TV operating system explained how an algorithm had reorganized their entire home screen. No human had approved the change. A ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

For the repeated time, attackers have targeted systems with the ticketing software SolarWinds Web Help Desk (WHD). Following successful attacks, it is to be assumed that PCs are fully compromised.

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

Active exploitation of newly disclosed SolarWinds Web Help Desk vulnerabilities is underway, with attackers rapidly weaponizing internet-exposed instances for remote code execution and follow-on ...

Time for an office space makeover — and your body will thank you. With more and more people returning to the office, we may want to give our cubicles and desk spaces a second look, as they could be ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...