A panel said the low profile of emergency dispatch is one of many reasons that 911 centers across the country struggle to fill openings.

Emergency Management Director Michael Durkin said tying alerts to an address — rather than relying solely on cellphone “ping” technology — is a key advantage.

The 911 call reported an apparent suicide. A 55-year-old Cuban “tried to hang himself,” a federal contractor alerted emergency responders last month from a sprawling El Paso immigrant ...

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The dispatch center does not track how many calls are specifically related to the Guthrie case, but overall call volume has ...

The dispatch center does not track how many calls are specifically related to the Guthrie case, but overall call volume has ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Almost five months ago to the date, Zeek Dziekan was lying on the ground, after getting shot in the chest.The D.C.

Apple's Emergency SOS via satellite feature could save your life in the event of a disaster. Here's how it works.

The city said emergency 911 calls were being routed through Cathedral City, but that calls to the city's non-emergency line could see interruptions.

“We work through a company called Priority Dispatch,” Thompson said. The protocols are designed for time-critical ...