Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Brex reports that recurring revenue, a predictable income stream, is key for modern business growth and stability, ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Industry-focused artificial intelligence, growing adoption of agentic systems and edge AI, “born in the AI era” cyberattacks ...

Kirkwood, chief customer experience officer for Arkansas Oklahoma Gas, a subsidiary of Summit Utilities, retired Jan. 13 ...

If you spend any time around other people, you already know that sometimes people can act rather foolishly. Whether by ...

Discover how add-on sales boost revenue with examples and benefits. Learn strategies for maximizing profits through effective ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Of U.S. workers, 80% are employed in the service industry, spanning many sectors. The service industry includes logistics, healthcare, and tech, affecting diverse investments. Investors can hedge ...