Costo and Walmart's Sam's Club offer similar shopping experiences and, in many markets, they're located close to each other.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A Queensland Woolworths store has gone viral, thanks to a nostalgic detail that has Aussies reminiscing. A Brisbane Reddit ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride ...

AppLovin remains a 'Hold' as valuation is still aggressive despite strong recent performance and EPS beats. Click here to ...

Share Market highlights - Find here all the highlights related to Sensex, Nifty, BSE, NSE, share prices and Indian stock ...

Across Canada, there are convenience stores with no clerks, hotels where guests check in, check out and order fresh towels on ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM today announced the industry’s first workflow-powered, agentic approach to customer ...

Elon Musk celebrated Friday after a Tesla drove itself from a factory to a customer’s home for the first time. "First time that a car has delivered itself to its owner!" Musk boasted on X, a day ...

Earlier this month, Elon Musk announced that Tesla would deliver its first vehicle, which would drive itself from the factory to a customer's house, on June 28. This was achieved one day earlier than ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...