At almost any job, one quickly learns that the public perception of an industry or profession is generally flawed in some way ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Lifecore Biomedical (LFCR) has completed its turnaround, emerging as a pure-play US-based CDMO with a cleaned-up balance ...

A former Ruth’s Chris Steak House employee has been charged with stealing a customer’s card and racking up thousands in ...

An interaction in a busy pharmacy that threatened to go off the rails is brought back on track with some compassionate ...

Dozens of promising characteristics have been parlayed in the literature on managers. As an example, high on most lists is ...

Artisan Partners, an investment management company, released its “Artisan Value Fund” third-quarter 2025 investor letter. A ...

Ateeco, Inc., producer of Mrs. T’s Pierogies, announced the promotion of Dominic Tedesco to national account manager, retail ...

Nonprofits will embed AI features in customer resource management systems, unify platforms and turn to identity monitoring ...

Your customer calls support frustrated about a billing issue. Two hours later, your sales team emails them about upgrading their plan. That’s not the kind of customer experience you want to provide.

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...