DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

NEW YORK, NY, December 17, 2025 (EZ Newswire) -- This analysis uses G2 customer satisfaction data to compare seven desk booking platforms on three core dimensions: ease of use, ease of setup, and ...

Being customer obsessed is about understanding what customers actually experience, not what we think they do, writes Sarah Evans, executive director of customer experience at Yorkshire Housing ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

In today’s competitive job market, crafting an impressive IT Help Desk resume is crucial for standing out and securing a six-figure career track. Whether you’re a seasoned professional or a recent ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Getting your Trinity Audio player ready... AURORA — The Aurora Police Department has cleared the King Soopers off S. Peoria Street after a bomb threat was made Monday afternoon. During a press ...