Software company Quest has opened a new research and development centre for artificial intelligence at its facility in Cork. The company says around 100 jobs will be created at the centre, which will ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Greetings, and welcome to the AMD Third Quarter 2025 Conference Call. [Operator Instructions] As a reminder, this conference call is being recorded. It is now my pleasure to introduce to you Matt ...

What really happens after you hit enter on that AI prompt? WSJ’s Joanna Stern heads inside a data center to trace the journey and then grills up some steaks to show just how much energy it takes to ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

FORT RUCKER, Ala. — In a bold move to modernize battlefield capabilities and close critical training gaps, the U.S. Army Aviation Center of Excellence (AVCOE) has launched its inaugural Unmanned ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. We picked Aircall as the best business phone system ...