Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Emergency Management Director Michael Durkin said tying alerts to an address — rather than relying solely on cellphone “ping” technology — is a key advantage.

The dispatch center does not track how many calls are specifically related to the Guthrie case, but overall call volume has ...

With the biggest weekend of carnival season getting underway, he said the emergency operations center's top priority is ...

Russia appears to be having difficulty replenishing its losses in Ukraine through the existing mechanisms of troop formation.

The dispatch center does not track how many calls are specifically related to the Guthrie case, but overall call volume has ...

Almost five months ago to the date, Zeek Dziekan was lying on the ground, after getting shot in the chest.The D.C.

The EU sets standards for 112 emergency call location, but not all calls can be located. In Germany, SIM-less devices are disadvantaged.

The 911 communications center fielding tips in Nancy Guthrie’s disappearance has been swamped by calls ...

An emergency dispatcher in Massachusetts is being celebrated for helping save the life of a 4-year-old girl.

Apple's Emergency SOS via satellite feature could save your life in the event of a disaster. Here's how it works.