AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

Brex reports that recurring revenue, a predictable income stream, is key for modern business growth and stability, ...

Boarding a plane has become ‘elitist,’ passengers say — but airlines profit off premium travelers paying for priority status ...

I filled out a form I was sent to claim a refund, but then the person told me to download an app to receive it. I found this odd so ended the conversation.

Vero Beach, Florida, my hometown, is abuzz with its first, successful airline service in decades. I found 'nice' all over ...

Verizon has been sending out text messages to customers, notifying them that a $20 account credit is available. If you receive one of these text messages, tapping the link should open the My Verizon ...

Business Support Systems (BSS) are the backbone of customer-facing telecoms operations, managing everything from billing and subscriptions to service fulfillment, revenue management and product ...

After 40 years in the natural gas industry, AOG executive Fred Kirkwood reflects on service and community.

Gov. Dan McKee framed his proposed rollbacks of green energy incentives around affordability — saving Rhode Island ratepayers ...

DataDome Bot Protect supports Web Bot Auth, enabling cryptographic verification of AI agents to eliminate fraud risk while maintaining business continuity.

One user who missed a day of work because of the outage managed to persuade Verizon to offer ten times its usual payout.

Girding for everything from the proliferation of data centers and EVs to catastrophic weather events, ComEd has unveiled its ...