Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Take a look at the TPM 2.0 & Secure Boot PC Tutorial Video for Call of Duty: Black Ops 7, the latest installment in the first-person shooter franchise developed by Treyarch. PC Players can get ready ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...