An online gambling business is to pay £900,000 for regulatory failures, including unnecessarily delaying consumer withdrawals ...

Export regulatory actions as a document.

You must make sure your policies and procedures for accepting and handling complaints are fair, open and transparent. Your procedures must give customers clear and accessible information on how to ...

! Warning All online gambling businesses must ask you to prove your age and identity before you gamble. Our rules say that a gambling business can't ask you to prove your age and identity as a ...

Cookies on the Gambling Commission website The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others ...

This page contains updated fees. New fees came into effect on 1 October 2026. More information is available in the consultation response on proposals for changes to Gambling Commission fees (opens in ...

The National Lottery remains one of the most recognisable brands in the country. Since its inception in 1994, it has changed lives, both for those who have won prizes and those who benefitted from the ...

When did the stake limit come into effect? The £5 limit for all adults went live 9 April 2025 and the £2 limit for adults aged 18 to 24 went live 21 May 2025. The Department for Culture, Media and ...

This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site.

First of all you should complain directly to the gambling business. Follow the complaints process when you submit your complaint. You can find how to contact the gambling business and view their ...

The Gambling Commission is aware that businesses have been taking a variety of approaches to dealing with their customers in these situations, and we want to make our expectations clear. One of the ...