An appeals court rejected on Thursday the case of Roy Pearson, who famously sued a Washington, D.C., dry cleaner for $54 million for losing a pair of pants. Pearson claimed that a sign reading ...

Modern homes depend on a safe and efficient electrical system to power everything from kitchen appliances to advanced entertainment setups.

SAINT-EUSTACHE, Quebec--(BUSINESS WIRE)--HGregoire has extended the length of its satisfaction guaranteed, money back program from three to seven days. A customer who purchases a vehicle from ...

There’s always a risk involved when a customer purchases a service. It’s why many have taken to the Internet to research service companies, such as HVAC contractors, before contacting them for repair ...

Today when we take a long look at assisted living and what it offers residents, a few key questions come to mind: What is assisted living? What part of this product does our customer want? How much ...

What separates a good company from a great one? Often, it’s the way it treats its customers and its willingness to go the extra mile to keep them content. At a time of shorter and stingier product ...

Back in September, General Motors surprised many when it announced its 60-day Satisfaction Guarantee program that gives customers the ability to drive a GM car and return it if they didn’t like it ...

U.S.-based network operator Sprint is attempting to pry people away from rival carriers. How? By enticing potential subscribers with its latest 30-day satisfaction guarantee offer! Sprint is so ...

NEW YORK -- Cruising's largest retailer, Travel Services International (TSI), is testing a "double guarantee" that promises refunds and transportation home for dissatisfied passengers on any cruise ...

Larry Freed is president and CEO of ForeSee Results (www.foreseeresults.com) in Ann Arbor, Mich. Many government agencies spend considerable time, resources and money on usability testing — and with ...

“Let the beauty of what you love be what you do.” – Rumi A review of the current research on the current state of worker satisfaction in the United States indicates that the answer to the question of ...