HP, which has a long history in providing service management tools in the enterprise as on-premise systems, managed services and SaaS offerings, is releasing on Monday an entirely new SaaS product ...

Leveraging LANDesk's years of Service Desk development and customer experiences to introduce a pre-configured SaaS Service Desk solution, LANDesk Service Desk FAST START provides enhanced ...

Zendesk today announced that its popular help desk offering, which is used by Sony and Twitter among others, will become more worthwhile for large organizations with an enterprise plan scaled up ...

More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market. 68% of the more than 200 IT ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

SaaS-based service and support desk applications help businesses create a one-stop resource for clients and users, track trouble ticket time, group purchase requests and prioritize tasks.

As part of a product upgrade, a company that sells web-based applications for managing IT infrastructure has added directory integration to one of its products to simplify user sign-on.

Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customer s using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help ...

Salesforce.com (CRM) unveiled a series of important enhancements to its Software-as-a-Service (SaaS) service-desk management capabilities this past week. The enhancements were aimed at helping ...

CA has also reacted to the ServiceNow threat with its CA Nimsoft Service Desk, a multi-tenant SaaS solution that allows configuration while limiting in-suite coding.