Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...
In today’s digital-first world, citizens expect efficient, seamless, and proactive interactions with government agencies—just as they do with private-sector services in banking, shopping, and ...
Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...
Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...
How do federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience? Find out what more than 4,000 people think about the federal customer ...
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We're creating AI that could surveil US citizens. And the government is in on it. | Opinion
President Donald Trump recently gathered CEOs for a summit about renewing the United States “spiritually and financially.” At the top of the agenda was a closer look at “American values” such as faith ...
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