In 2015, I participated in a Zappos company culture boot camp, one of the most impactful learning experiences in my HR career. The boot camp emphasized how culture is critical to creating an engaged, ...

Back when Zappos was just starting out, I decided to give them a try and ordered a pair of shoes. Not long after my purchase, I received an email that said my shipment was upgraded to “overnight ...

Before joining Zappos, chief executive officer Tony Hsieh dreaded coming to work at his own company. It wasn't fun to work there anymore because the company culture went completely down the drain, he ...

Zappos, the Las Vegas-based footwear and clothing retailer, has been at the forefront of defining the role community plays in a branding strategy. Tyler Williams is the firm’s “head of brand aura.” He ...