The CX team had to cut through politics, properly brand its effort and get companywide buy-in, leaders said last week.

Today’s 6 in the City segment features host Stephanie McCoy and guest Katherine Cruz, a Verizon Tech Expert! Together, they talk about home internet and highlight some of the new offerings ...

Some Verizon viewers watching the Phillies game on Wednesday night were receiving Spanish audio to a technical issue, the ...

Verizon customers across the U.S., particularly in the Northeast, experienced wireless outages Saturday afternoon, according to Downdetector.

SAN FRANCISCO — Many Verizon customers across the U.S. are seeing their phones in "SOS mode" and reporting outage issues Saturday. More than 20,000 customers reported issues with their cell service, ...