It can be either a system we would run (my preference), or a service we would subscribe to. Money is not an issue, I just need the best solution for this situation.

Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures ...

The asset tracking and trouble ticket systems can be interfaced, allowing help desk users to gain better access to information about the systems that need their attention. An interface to ...

The Citadel store lets users file and track bug reports, and request and vote on new features. Citadel may be the first notable progeny of ZeuS since the ZeuS source code was leaked online last year.

The new trouble-ticket system, Remedy Information Technology Service Management, will eventually allow users to submit their own work orders, instead of relying on unit IT specialists to do so.

At the same time, it launches a trouble ticket so IT troubleshooters can "get inside" the system and start looking for what triggered the problem - whether device, connection or network-related.

With a tracking system. If you decide a bug won't be fixed until version 3.0, then you also want to call up version 3.0 and get everything in it. The corellary to this is, everything is a bug.