If you’re using an older Sonos device like the CR200 remote, a Zone Player, or the first-generation Play:5, you have some tough decisions to make. Sonos just announced that starting in May, a variety ...

Sonos, the current popular brand of smart speaker that people don’t [yet] talk to, really wants its customers to agree to the company’s new privacy policy; so much so, that failing to acknowledge the ...

Sonos has announced that come May 2020, a number of its older products will no longer receive software updates. That’s fair enough, especially considering some of the devices were introduced as far ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Sonos customers who turned on their speakers last week might have ...

Sonos CEO Patrick Spence today issued a written apology to Sonos customers for “significant problems with our new app.” The apology — which was uploaded as images on various social media accounts, in ...

Sonos is continuing to distance itself from some of the oldest products it has sold over the years. Starting in May of 2020, a group of "legacy" products will stop getting software updates and new ...

For much of the last decade, Sonos has defined wireless multi-room audio. The company's easy and intuitive software helped it grow its business from a few small speakers and hi-fi add-ons to a ...

We've been griping about the limitations of the existing wireless Sonos controller for just about as long as Sonos has been pumping them out -- not that it's a horrible chunk of hardware, just that we ...

LOS ANGELES (AP) — Want to put a speaker in a bookshelf or under a chair without compromising sound quality? Wireless speaker company Sonos is releasing a software update that will intelligently ...

How long should a manufacturer be responsible for maintaining support for legacy products? At the more controversial end of the spectrum, companies such as John Deere ...

Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce and mobile payments. He previously worked as a reporter for The Wall Street Journal and got his start at ...

Update: Sonos CEO Patrick Spence published an open letter to Sonos customers Wednesday, apologizing for the way his company handled the announcement. Spence pledged to keep legacy products “updated ...