People love to complain about small talk – but it’s a great way to build rapport and dip your toe into deeper topics ...

Charles Duhigg, author of "The Power of Habit," argues that small talk isn't an innate skill, but rather a learned behavior that can be studied and crafted to perfectly suit any situation — whether ...

In an earlier post, I described ways of improving conversations with people who talk too much—from the perspective of the beleaguered listeners. I received many comments from people who believed they ...