However, ahelp-desk application is an individual choice,fitted to the needs and style of the agency."The help-desk staff should be able to selfmanagethe software to adapt to changing oremerging ...

The other top reasons for calling the help desk include systems issues, such as hardware failures, which make up 16% of calls; enterprise software problems, such as trouble accessing ERP ...

Future Tech has also developed "repeatable" practices and offerings for multiple vertical markets. For example, it has developed a help-desk program called Insource America Help Desk, building a ...

Successful Help Desk Programs Require IT Teams to Be Flexible Since September 2023, help desk interns at Bethlehem Central have handled 500 separate device repairs, Johnson says.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.