Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce Buys AI Customer Service Platform Fin for $3.6 Billion to Strengthen Agentic AI Push

Salesforce announced Monday that it has agreed to acquire AI customer service company Fin for approximately $3.6 billion.

Salesforce to acquire customer AI agent platform Fin for $3.6B

Salesforce (CRM) is acquiring customer agent platform provider Fin for about $3.6B, subject to customary purchase price ...

Salesforce Puts Money Where Their Mouth Is - Acquires AI Agent Firm For $3.6 Billion

Salesforce, Inc. CRM shares are trading higher on Monday as the company is expanding its portfolio with an acquisition. This ...

Salesforce to acquire AI customer service company Fin for $3.6B

Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal ...

Salesforce's $3.6B deal for Fin pushes tech giant further into customer engagement: RBC

Salesforce’s $3.6B Fin acquisition boosts AI customer engagement, but raises integration and execution risks, says RBC.