Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce just shared results of its annual employee survey internally. The survey received responses from 57,000 employees and gauges general sentiment. Employees responded most favorably to ...

Brooke Grant was working as a change manager at Salesforce when the company's internal AI Career Agent pinged her on Slack to suggest an open role in sales enablement. "It said, 'this is your career ...

We see a ton of value in implementing Salesforce's conversational AI assistants across our entire business to drive greater customer engagement, and help every employee make better decisions that ...

Ethan is the CEO of Integral, an award-winning employee activation agency. He's a lecturer at Columbia and Trustee of the Institute for PR. Employee experience is not a piece of equipment or software ...