The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ryan Anderson Plenty has ...

Move over, TAM. There’s a new essential metric in town. Over the years, I’ve reviewed thousands of data points from growing SaaS companies and identified growth indicators beyond the “highlights” that ...

In the dynamic world of Software as a Service (SaaS), metrics serve as the compass guiding businesses through the labyrinth of challenges and opportunities. From fledgling startups to established ...

As the COVID-19 crisis continues to unfold, SaaS and subscription finance leaders are already looking ahead to the recovery phase and wondering how and what their peers are doing. CFOs and investors ...

After an unprecedented bull run for 11 years, SaaS businesses are faced with a lot of uncertainty as they overcome the business impact of the global pandemic. There is no fixed path ahead. The truths ...

We have Salesforce to thank for catapulting the SaaS (Software as a Service) business model into the limelight. The sweeping success of Marc Benioff and his team has inspired a new generation of ...

With the economy slowing and businesses tightening their belts, the coming months will be make or break for many startups. Business is shifting from a “growth at all costs” mindset to one that is more ...

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.

Suppose a consulting firm is helping your company choose between upgrading your ERP software or replacing it with a new SaaS (software as a service) solution. If the functionality is close, which ...

The SaaS (software as a service) market is booming. In fact, according to Statista, the global SaaS market is predicted to reach $157 billion by 2020, which would be more than double the market size ...