When I launched my consulting practice more than 20 years ago, I established an annual ritual: every January I would send all my clients, present and past, the classic story “Big Rocks.” I was as ...

Net neutrality does not end today. Although today does mark 60 days since the publication of the FCC’s order repealing its own rules, that repeal (due to some obscure and protracted administrative ...

Prioritization of CX projects should be a conscious action, based on fact and grounded in what matters most. Prioritization is the art and science of making decisions, an active process of choosing ...

The Federal Communications Commission’s (FCC) 2015 Open Internet Order made a blanket ban on something it called “paid prioritization,” or “the management of a broadband provider’s network to directly ...

Prioritization is a two-step process that requires both identification and decision-making skills. Determining which tasks are the most important and in what order they need to be done is essential to ...

The congressional Subcommittee on Communications and Technology held a hearing Tuesday morning on the topic of internet prioritization, the speed at which some data is shared online relative to other ...