One of the most promising use cases for artificial intelligence is the customer experience. As adoption has surged, GenAI and AgenticAI are changing the way organizations interact with customers. The ...

Editor’s note: This is the third article in a four-part series that is part of a larger initiative the AICPA Auditing Standards Board (ASB) has undertaken to understand and support technology use in ...

There is a wealth of great stories locked behind mountains of data. But who wants to mine through reams of numbers and stats? Data visualization tools help to make statistics and figures more easily ...

Data visualizations can affect whether and how people understand and interpret data. Researchers and writers using data visualizations face choices about which data to use or emphasize. Those ...