In terms of features, Microsoft Dynamics CRM may not be as robust as its larger competitors, but to judge it on that front may be missing the point altogether, according to a Springboard Research ...

Microsoft is planning to increase the pace of releases for its Dynamics CRM (customer relationship management) software, according to a new “statement of direction” document from the vendor. The move ...

My company implements Microsoft products. But, compared to the other CRM applications we implement, Microsoft Dynamics has been the toughest one to sell. Is it because of the features of its CRM ...

Microsoft has launched its Web-based, small-business-focused customer relationship management product in the UK, but says that customers will not be able to easily integrate the product with their ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...

In Washington, more than 30% of people in the Seattle area use artificial intelligence, while that portion is less than 10% ...