We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Zappix, a provider of visual interactive voice response (IVR) technology for smartphones, now offers out-of-the-box, multilanguage support and localization, allowing companies to provide visual IVR ...

(MENAFN- ForPressRelease) Asterisk Service, a unit of global VoIP tech leaders Ecosmob, announced availability of CRM integrated IVR solutions for diverse industry segments such as hotels, hospitals, ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

Making an IVR Recording Is Easy: Here Are 4 Places to Start Your email has been sent You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

The launch of RealPage's new payment service provides clients with a new convenient payment option for their residents, payments over the phone, increasing satisfaction and retention "In our ...