In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...

The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...