The UAB Department of Surgery receives most IT support from HSIS. For any technical support or service requests, faculty, trainees and staff can contact the Help Desk at 205-934-8888 or email the Help ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

IT Help Desk Overview of Service The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of ...

Writing a proposal for help desk software When you're responding to a Request for Proposal (RFP), the first thing you must do is clearly identify what you're being asked to provide in your proposal.

How to make the help desk platform's knowledge base, incident management, and service channels work for your business.

An effective ticket management system is critical for fixing issues quickly and efficiently. Learn how to manage your help desk tickets effectively.

With all service desk requests logged in ServiceNow, and so much going through Slack, the IT team had plenty of data on how users interacted with the service desk, and what they needed help with ...

Jira Service Desk is a help desk request tracker that enables customers to view issues and make requests while being restricted access to Jira instances.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Gillis organizes and prioritizes each Help Desk request and assigns the best technician for each job, and for each company. The technicians also understand business priorities and the importance ...