With Work.com Employee Workspace, Employee Concierge and IT Service Center, Salesforce wants to help companies build better employee relationships. Salesforce has moved three Work.com tools, which are ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

Solution providers can ‘start really thinking about how to build the management capacities of AI agents as we start seeing more of this kind of hybrid workforce,’ Salesforce AI Executive Vice ...

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

Salesforce’s $3.6B Fin acquisition boosts AI customer engagement, but raises integration and execution risks, says RBC.

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