The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys, a provider of customer experience and ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation and prediction SAN FRANCISCO, Sept. 28, 2022 ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era Genesys is ...

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty PROVO and SAN FRANCISCO, June 16, ...

Genesys Orchestration technology harnesses best practices to dramatically simplify and accelerate the deployment of customer service strategies though an innovative business rules approach Genesys ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys: News Facts: About Genesys Social Engagement: Genesys Social Engagement analyzes social media interactions and applies intelligent customer routing and ...