ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI ...

Pega's AI and automation-powered customer service solution helps service teams work smarter to create optimal experiences during every interaction CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

Agents elevate customer engagement with Vonage AI-powered Contact Center as a Service solutions; integrations with leading Customer Relationship Management (CRM) systems to boost agent productivity.

Gartner says it has added social CRM platforms to its Magic Quadrant research reports in recognition of its growing importance. The research and advisory firm says the addition is in response to “the ...

Portland, Ore., Sept. 26, 2019 (GLOBE NEWSWIRE) -- Act-On Software, the customer-driven marketing automation platform, is recognized as a Visionary in Gartner’s 2019 Magic Quadrant for CRM Lead ...

CUPERTINO, Calif.--(BUSINESS WIRE)--SugarCRM, the company that makes every user a customer expert, today announced that it has been positioned as a “Visionary” in the Gartner 2013 “Magic Quadrant for ...

Informatica from Salesforce, a leader in enterprise AI-powered cloud data management, today announced that Gartner, Inc. has once again recognized the company as a Leader in the 2025 Gartner(R) Magic ...

SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

AUSTIN, Texas, Dec. 6, 2023 /PRNewswire/ -- Oracle today announced that it has been named a Leader in the 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Service, ...