Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft has recently announced the 'next generation' of AI product updates across its business applications portfolio, including the launch of the new 'Dynamics 365 Copilot', to provide interactive, ...

Microsoft wants to make the time-robbing ritual of switching between Dynamics CRM and other apps a thing of the past. Today, the company announced some of the features in the upcoming cloud and ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

Microsoft Dynamics 365 is a customer relationship management tool ideal for sales and marketing teams that optimize sales processes at scale. Microsoft Dynamics 365 is a comprehensive portfolio of ...

At its first Business Summit on Wednesday, Microsoft confirmed plans for a set of new managed services including sales force automation, security and application services over the Internet. "We ...

Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...