In Lemhi County, Idaho, for example, if the sole dispatch center goes down, 911 calls go unanswered. The roughly 8,000 ...

Experts say departments must boost morale, get creative with hiring and training and address the mental health toll the job ...

Fulton County dispatchers are getting a new skill training program. The software is through Priority Dispatch, a Utah company that has created specific protocols for dispatchers as they take calls, ...