AI traffic is challenging hosting infrastructure and redefining content discovery ...

Traffic to websites from AI agents and bots has eclipsed human-generated web traffic for the first time.

Philippine fintech company Skyro has cut its customer support costs per user by 66 percent after deploying an artificial ...

A Canadian BMW customer got an unexpected text message offer on his 2021 BMW, and what followed turned into a cautionary tale ...

'Welp, that happened faster than I predicted,' says Cloudflare CEO Matthew Prince.

The chatbot, officially named Ask CHRIS, short for Chat with HR Information Systems, is designed to cohere complex ...

A generative artificial intelligence (Gen-AI)–powered therapy chatbot known as Therabot was associated with significant reductions in several mental health conditions, including major depressive ...

This was when a sales representative called Giacomelli, revoking the offer because "Quinn" was not a human, but an AI chatbot ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...