5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

Not long ago, a CDW subsidiary built a chatbot for a state judicial branch. This chatbot is able to field a large volume of simple inquiries, such as how to pay traffic tickets. It’s a win-win ...

Using the PaLM 2 large language model available in Google Cloud Vertex AI, you can create a chatbot in just a few lines of code. These are the steps. In a previous article, I introduced Google’s PaLM ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

You don't have to be a tech genius to build your own artificial intelligence chatbot. On Monday, OpenAI, the company that created ChatGPT, announced users will now be ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...