If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

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Serent Capital announced today that its portfolio company, CallRevu, has been acquired by Astira Capital Partners.

A company that uses surveillance software to monitor U.S. prisoners’ phone calls is on the verge of deploying its technology across the Sunshine State. LEO Technologies, a Los Angeles-based company ...

IIIF provides researchers rich metadata and media viewing options for comparison of works across cultural heritage collections. Visit the IIIF page to learn more. Alpha Microsystems, a firm in Irvine, ...

QA monitoring covers every stage of the software development life cycle, from early design reviews to automated tests and live monitoring.