Emotional labor keeps teams stable but rarely gets recognized. When the same people absorb tension and mediate conflict it becomes an invisible burden leaders overlook.

While researching some thought processes, I came upon the Author Arlie Russell Hochschild who introduced our society to the term “Emotional Labor.” She wrote an influential book about it entitled “The ...

The invisible work of emotional labor and self-regulation is critical for success in today’s collaborative and customer-driven landscape. Yet, it is also one of the hardest parts of any job. It’s time ...