Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

This month, HX (formerly Hurtigruten Expeditions) launched a new advisor portal as part of its ongoing rebrand. The portal, now exclusively dedicated to HX, offers a streamlined space for advisors to ...

Fathom Holdings is upping its agent training and coaching game by welcoming J’aime Nowak to its team. Nowak is a leadership consultant, keynote speaker, and business strategist. At Fathom, Nowak will ...

Blue Cross Blue Shield of Michigan is rolling out a new partnership with Grand Rapids Community College (Mich.), where the organizations partner to train health insurance agents. The new program, ...

CLEVELAND — FBI Cleveland invites high school juniors to apply for its Future Agents in Training Program (FAIT) this June. According to a press release, applications are accepted through Jan. 31.

FBI Cleveland is now inviting current high school juniors to apply for its upcoming Future Agents in Training Program. The program runs this June, with applications being accepted through Jan. 31.